Setting New Standards in Service Excellence

IMPROVEMENTS

Today both public and private sector organizations are faced with the challenge of meeting the demand of its citizens and clients (respectively) in an efficient manner. For the public sector the motivation is to keep costs down so as to reduce or deter a deficit and make available more public funds for government programs. In the private sector the main focus is keeping costs down to ensure healthy bottom lines while maintaining customer loyalty. Business Process Improvement (BPI) techniques applied after a comprehensive understanding of the organizations business objectives can lead any type of organization to achieving operational efficiency. Business Process Improvement requires a holistic view of the organization to see how each unit, department or cost center ties into each other. Optimal BPI requires a review of laws, statutes and policies as well as organizational structure and dynamics that ultimately have a bearing on how processes are executed.